b dental

Daniel · 5.0★ · 4 months ago

I visited B Dental today for a specialist consultation, from first contact with this dentist it is clear that they are professional, diligent and reliable. Leela on reception was extremely helpful and approachable, going the extra mile to help me with a referral. My appointment was with Shima who has a friendly and reassuring demeanour, which is important for those that get anxiety around anything dental/health related. She did a comprehensive examination and kindly talked me through the symptoms I was having, confidently explaining the cause and showing images which helped a lay person understand. Importantly, I left feeling confident thanks to Shima explaining all the possible outcomes and next steps. Highly recommended, really impressed.

Arthur · 1.0★ · 5 months ago

This has been the most frustrating and disappointing dental experience I have ever had. After more than a year of repeated appointments, escalating pain, unnecessary procedures, and mounting costs, I am left genuinely questioning the competence and judgment of this practice. When my molar was first treated by Dr Faye in February 2024, I had barely any symptoms. I was not clearly told that the filling was “deep,” that a fracture line had been seen, or that the tooth was at risk of failing. In my view, the lack of clear communication at this early stage set the tone for everything that followed. From the moment the filling was placed, I reported pain on biting again and again—something I later learned is a glaring warning sign for a cracked tooth. Yet instead of properly investigating this, I was put through a carousel of treatments: two onlays, bite adjustments, multiple consultations, and internal referrals. The pain never went away. It only got worse. I then developed hot and cold sensitivity. Later, during an emergency appointment at another clinic, I was told the tooth had irreversible pulpitis. Weeks later, their own specialist said it was reversible pulpitis and cracked tooth syndrome. The inconsistency alone is alarming, but what’s worse is that it suggests so much of this ordeal could have been avoided if the obvious symptoms had been taken seriously from the start. I have spent over a year in pain, lost sleep, dealt with ongoing stress, and paid a significant amount of money — including for an onlay that ultimately made no difference — all while the real problem was overlooked. In my opinion, the handling of my case showed a lack of proper investigation, poor communication, and a failure to meet a reasonable standard of care. After everything I’ve been through, I cannot recommend this practice to anyone. My experience has been nothing short of exhausting, expensive, and completely avoidable.

Dean B · 2.0★ · 11 months ago

This place seems relatively organised although it is more about maximising profits than patient care. They are extremely overpriced. I had multiple questionable charges on my invoice after a failed treatment, and when I compared the cost of a root canal and crown to other dental surgeries, B Dental was considerably more expensive in comparison. I felt really exploited after having been desperate for treatment. I had an emergency treatment needed which they took several days to arrange when I desperately needed it but then when they wanted to move a different appointment on another occasion, I was telephoned, texted and emailed constantly. Also, when their dentists are running late, there is no courtesy call to let you know so you end up having to wait. It is a shame because most of the people who work here are reasonably pleasant. I will not be returning.

rhys beynon · 5.0★ · 5 months ago

Excellent care from Dr Chow and Sabina. Dr Chow is an outstanding dentist — professional, kind and reassuring — and Sabina is a fantastic hygienist who always takes great care of me. Highly recommended.

Charlotte Crabtree · 5.0★ · 8 months ago

I've been coming to this practice for multiple check-ups now, and most recently had some veneers and a retainer fit done due to weakening from teeth grinding. Dr. Rose has been absolutely fantastic throughout – really attentive, professional, and always made sure I was comfortable at every stage of the treatment. She took the time to explain all the different treatment options in detail, which really helped me feel confident in the decisions we made together. Leela at the reception has also been amazing – super helpful and informative, especially when it came to answering my questions. Overall, it's a great practice; efficient, friendly, and offering top-quality service. Highly recommend!