Inspire Dental Dagenham

Savannah Anthony · 1.0★ · a month ago

Im not sure who has bought into or taken over this practice but the change has not been for the better. I registered here with my kids many years ago. During this period of time we have had at least SIX cancellations on the very day of appointment with no regard for the time taken off work etc. I called in yesterday and was told by one of the 'newer' receptionists that I missed an appointment in 2023 and 2024 (???!!) so she will have to speak to her practice manager about wether I can have an appointment or not. I have NEVER missed an appointment. They have marked THEIR cancellations as missed appointments. Which I feel is a scam to get more customers on their books. I havent needed an appointment since 2024 so I am not profitable for them. I have all of the text message receipts of the last minute cancellations on their part. All of which im sure will line up with their 'non attendance' markers. And they still havent called me back with an answer. UPDATE: Still no call back. Nothing. The new receptionists need to be reviewed asap.

Erin Saunders · 5.0★ · 6 months ago

Huge thanks to the wonderful team at Inspire Dental. Have been with them for over 15 years and the service has always been great but they exceeded my expectations today and went over and beyond to help me with an emergency. They were incredibly busy as I could see when I got there but the girls were super helpful and patient with me and did all they could to help. Truly grateful for their efforts today and special shout to Dr Kalpit to, first class service as always. Thank you 🤩

Isa&Sultan · 1.0★ · 5 months ago

I went to Inspire Dental in Dagenham (228 Oxlow Lane, RM10 7YX) and was seen by someone named Iqra. She was extremely rude and made me feel like she didn’t want to help me at all. I went because I have a broken tooth that I wanted taken out. When I asked if she could remove it, she snapped “No” in a very rude way. She did an X-ray and told me I had two options — an injection to kill the nerve or antibiotics. This made no sense because I didn’t have any infection, so I don’t know why antibiotics were even offered. It honestly felt like she just wanted to get rid of me as fast as possible. I chose the injection option, and during the procedure I felt a sharp, electric-like pain shooting from my tooth up to my head. When I told her I was in pain, she shouted at me and said, “Then take the antibiotics!” I felt completely disrespected, humiliated, and shocked by her attitude. I ended up just taking the antibiotics and leaving. This was by far the worst dental experience I’ve ever had. The way I was treated was unacceptable, and no patient should ever be spoken to like that. I would strongly advise avoiding this place, especially if you expect basic respect and professionalism.