Smile 4 U - Croydon

anne · 5.0★ · a month ago

Firstly, I just want to send a huge thank you to Dr Amir! I had such a fear of the dentist but, Dr Amir made me feel super comfortable, didn’t shame me, explained absolutely everything to a T. Referred me for a surgical extraction which happened 2 days after the referral - quickest referral ever! I am so grateful for his professionalism and pride in his work! From being scared to excited for my wound to heal so I can come back and get to work on these pearly whites! Highly recommend this dentist! Welcoming staff, prompt replies and super clean working environment! Thank you Smile4U Croydon and Dr Amir x

Clare Fleming · 5.0★ · 3 months ago

I’m so glad I registered at this practice. The staff are welcoming and friendly and Dr Ann is just great. Trustworthy and kind. She’s taken away my daughter’s fear of dentists and is always super patient. Appointments are always on time, no waiting around. I can’t fault them.

Stuart Hills · 5.0★ · 4 months ago

First time here after 45 years at a previous dentist which I left due to them wanting to charge me in full for making an appointment six months in advance. Smile4U were helpful when I rang to make an appointment and explained their method of working. Anna the dentist was thorough, supportive and apologised for any discomfort I felt (which was minimal). As much as one can, I’m looking forward to my six monthly check up

UM I · 1.0★ · a year ago

Poor customer service Unfair treatment Delayed service Timewasting Lack of consent 11/10/24 I signed up to the dentist because the receptionist said I had to be sign up before they could book an appointment for me. My appointment was booked for 4.30pm then changed to 4.20pm when I asked why they said it was so the whole checkup could take place. I tried to change the appointment to an earlier fate or time on the Saturday but they said there weren't any dentists available. I was advised to call early on Monday which I did but there weren't any cancellations. I wasn't able to fill out the forms sent via email due to health and also not being comfortable with this format. I arrived at my appointment on time, quicky filled out the relevant forms and waited to be called in. The receptionist on the day of my appointment pretended to not be the receptionist I had spoken to over the phone when registering. I waited and was called in at 4.30 after the patient had left. The appointment was booked as an emergency appointment instead of a general appointment. However the dentist still took a picture of the tooth impacted without my permission or consent. She told me to book another appointment with the receptionist to check my whole mouth because they couldn't schedule a root canal without checking my whole mouth. I now know this is not the correct procedure and suspect my data was being misused. When I tried to book the appointment the receptionist said his colleague would book it tomorrow. He said the practise was closed from the friday 4 a month. However, when booking an appointment for another client he was able to offer an appointment in 2 weeks time. He was not dressed in a manner which confirmed he worked at the dental practise and did not have a name badge on. He was dismissive, belittling and degrading in his tone saying things that suggested I wanted 'special treatment' because I needed 2 book another appointment. He took other patients and made me wait before offering an appointment in a month's time. He made comments such as 'you just want things your way', 'this is the process of you', 'this is how we do for you'. Making it clear that I was receiving different and unfair treatment. I disclosed being ill over the weekend and he said 'all it is are some forms it's simple' I disclosed the need to take a cab and stay in the city for the appointment which was recorded incorrectly therefore leading to a wasted appointment where pictures and xrays were taken. He claimed I was late and took 10minute to fill out the form which is why a general appointment couldn't take place. This wasn't true. I expressed that I felt misled into signing up and attending the appointment, he became aggressive in his manner, sweating and accusatory raiding his voice saying I could go elsewhere. I was never asked to leave. I responded that I'm already here so might aswell continue with the treatment plan. I asked was forced to wait for the appointment email to come through due to ill health I chose to do this sitting down, at one point he rudely demanded I sit down. The appointment came as a reminder email, I left as soon as it was received. He caused immense delays, me leaving the practise, talking in circles, making excuses, disregarding my need for an appointment, making me wait whilst seeing other patients before eventually booking in the appointment offered. I had to provide my number again, various information was recorded incorrectly alongside my name and title. The appointment was booked with a dentist that is not on the website and therefore I cannot confirm this is a qualified dentist I have been booked in with. They also said I needed an hour appointment but booked me in for 40minutes. As I was typing this feedback I received an email full of false allegations, claims I was in there for 45minutes after my appointment but I left after receiving confirmation email. Due to experiencing this type of har@ssment I evidenced our convo, reporting to GDC for abhorrable treatment & lack of service & ICO 4 data breach.

dionne nain · 5.0★ · 5 months ago

Had a hygiene clean and check up. Lady Dentist was very gentle. I hardly felt anything and I have very sensitive gums. Clearly explained the health of my teeth a what needs doing. A pleasant experience. Receptionist was very friendly and helpful too.