London Road Dental Centre

Diane Ritchie · 5.0★ · 5 months ago

Have been a patient for over 20years. My experience has always been positive. They have shown care, attention and given good advice. Communication is good. The receptionists are friendly and helpful. They keep one informed of appointments and always call the morning/afternoon of appointment as a reminder. Today confidence in myself was restored. I feel I can smile again. Thank you all at London Road Dental Centre.

YJR KIM · 1.0★ · 3 months ago

I am extremely disappointed with my experience at this dental practice. I called on Wednesday to book an appointment because my existing gold filling had fallen out. Over the phone, I was told the prices were £10 for an X-ray and £40 for a check-up. I clearly explained that I had a full dental check-up only three months ago in Korea, but was told “that doesn’t count in the UK.” I attended my appointment on Friday afternoon. The dentist simply re-cemented my original gold filling. There was no X-ray taken and no dental check-up performed. When I went to pay, I was shocked to be charged £155. When I questioned the bill, I was told it included an X-ray and a check-up. I pointed out that no X-ray was taken, and the price was reduced to £145. I then explained again that I did not receive a check-up either. At this point, the explanation changed. I was told the appointment had been registered as an “emergency”, which is simply untrue. I never requested an emergency appointment and was never informed that it was being booked as one. On top of this, I was told that the check-up fee was £45, despite being clearly told £40 on the phone when booking. When I raised this, I was dismissed and told that I must have “heard it wrong,” rather than the clinic acknowledging the discrepancy. Three members of staff continued to give contradictory and unreasonable explanations. I was even told that next time I should ask about “NHS capacity” when calling, which is unacceptable — it is the clinic’s responsibility to clearly explain prices and appointment types at the time of booking. I made it very clear that I had no issue paying £100 for re-cementing the filling, but charging £45 for a check-up that never took place is not acceptable. Despite this, I was forced to pay the full £145. To make matters worse, even after 10 days the surface of the filling still does not feel smooth, suggesting the treatment was not properly finished, and the reception staff were neither polite nor professional. This experience felt misleading, poorly managed, and unfair. I would strongly advise others to confirm all fees in writing before attending, as prices and explanations appear to change after treatment.

Susan Killick · 5.0★ · 2 months ago

I am a very anxious patient when it comes to the dentist. Due to my mental health, postnatal depression, and various fears, I hadn’t been to the dentist in a long time. After getting myself back on track, I knew I needed to have my teeth checked and sorted — and also show my children that the dentist isn’t something to be scared of. I honestly have to say that Isha at reception is absolutely amazing. I truly would not have been in that chair if it wasn’t for her. She was my very first step in getting through the door. She answered all of my questions, fears, and worries, and made sure the team looking after me knew just how anxious I was. I never once felt judged by her or any member of the team. My dentist, Dr Yuvraj, is also amazing. He constantly reassures me and checks that I’m okay throughout every procedure. During my first visit for a filling, I had a panic attack at the start, but by the end of the appointment I felt so much more at ease. By my second visit, it was honestly 100 times better, and I could really feel my confidence growing in the chair. I also want to mention the dental nurse who assisted during my appointments — although I’m so sorry I can’t remember her name. She was absolutely fantastic and incredibly supportive. She even noticed the difference in my confidence between visits, and that reassurance and understanding made such a big difference. A huge part of my progress is also down to her support. I’ll be booking in for a deep clean soon, which I’m still nervous about, but knowing how great the team is makes a huge difference. They’ve restored my confidence in getting the treatment I need, and with my upcoming appointments and treatment plan, I finally feel like my oral health is getting back on track. Most importantly, they’ve helped me face my fears in such a supportive and understanding way. Although I know it’s going to take time to get my teeth back to good health, I now feel so much more confident, reassured, and genuinely happy — and that is entirely thanks to this amazing team.