Westminster House Dental Practice

Bob M · 1.0★ · 5 months ago

Extremely disappointed with my visit. Destiny showed up 45 minutes late with no communication or apology for the delay. When I was finally seen, the entire check-up lasted barely five minutes. It felt like they just wanted to rush through and move on to the next person rather than take the time to do a proper exam. This level of service is completely unacceptable for a professional dental office. I value my time and expect at least basic courtesy and thorough care. Unfortunately, this experience left me feeling frustrated and disregarded. I won’t be returning and cannot recommend this place to anyone who expects professionalism and respect for their appointment time.

Alessandra Ferlito · 5.0★ · a month ago

Lovely experience at this dental practice. My dentist is R.C. She is professional, kind, and takes the time to answer all my questions and explain everything in detail. Every time I attend, I feel cared for and never rushed, thank you.

k a · 1.0★ · a month ago

I attended this practice for a routine check-up and unfortunately left feeling very unsupported and without clear clinical direction. I presented with ongoing sinus pressure on the side of a previously root-treated upper molar and was hoping for a thorough assessment and guidance on next steps. An X-ray was taken, however the image shown did not appear to capture the tooth roots or the surrounding area relevant to my symptoms, so I am unsure how this ruled out a dental cause. I was then advised to personally locate the dentist who carried out the original root canal treatment because the practice no longer has access to the referral information due to a system change. I found this concerning, as I would have expected some form of clinical advice, referral pathway, or alternative solution rather than being asked to resolve this myself. Similarly, when discussing a separate tooth that requires a crown, I was told to decide in my own time whether I wanted the treatment and to inform reception if I wished to book. I did not receive an explanation of the clinical urgency, risks of delaying, or the recommended course of action, which made it difficult to make an informed decision about my care. Overall, I left the appointment without: a clear assessment of my symptoms an appropriate imaging plan or referral guidance on the priority of recommended treatment This experience felt more administrative than clinical and did not provide the level of professional support and patient care I would expect when attending for a dental examination. I would welcome the opportunity for a more thorough review of my concerns and clearer advice on the appropriate next steps.