Street Lane Dental Centre - Leeds

Zed Fazil · 5.0★ · a month ago

recently had a dental check up here ahead of my upcoming surgery, and it was a great experience. The dentist was very professional and informative, explaining everything clearly and making sure I understood the next steps. I felt reassured and well looked after throughout. Highly recommend.

Siobhan · 1.0★ · 2 months ago

I have been with this dental practice since the time of Mr Vipond. It has gone through a number of changes over the years notably the move from an NHS dentist to a mixed NHS and private practice. It sometimes feels to me they may operate a two tier system which may be more favourable towards private patients and has left me on more than one occasion dissatisfied. Over the last 6 months I have experienced a level of disappointment with the service. If a patient is 7 minutes late the computer system cancels the appointment regardless of reason and there is no way for the staff to override this, the explanation is they have other patients to see and there is no flexibility (I can only speak for paying NHS patients which is the category I fall into). However, if a patient arrives on time and has to wait there appears to be no consideration for the patient’s time, plans or work commitments. Today I arrived for an appointment and was seen 26 minutes late. This was not a routine appointment so I had allocated 45 minutes for the appointment during a working day. I raised my concerns about the delay with the reception staff and dentist as I was needed back at work. They apologised said they were busy and suggested I reschedule. I asked if they could see me later that day instead but that was not an option so to avoid having to come back I got a colleague to pick up my next appointment so I could complete the treatment before returning to work. At no point did anyone come into the waiting area to advise patients the appointments were significantly behind schedule. It was me that approached the receptionist after waiting 20 minutes for information. My 1 star rating is related to poor communication, an apparent inequity in their service delivery; they are happy to cancel an appointment if someone is 7 minutes late yet appear to have little concern or respect for patients called in late to appointments leaving them waiting without updating them even though reception staff are seated in an open office next to the waiting area. To finish on a positive the dental treatment I received today is of a good standard and the staff are pleasant and professional.

N W · 3.0★ · a month ago

Usually very happy with treatment and outcomes have always been good but sometimes communication is lacking... On reflection I'm not very happy with feeling a bit fobbed off after some unrelated treatment on questioning support for teeth grinding and concern around movement of my teeth recently, I wanted further info and generally some reassurance or support. My dentist was nice to an extent but just told me to do what I was already doing and quite blunt at my appointment. Didn't really help me with my questions and was quite vague as to whether I should wait for a check up or book back in sooner to get some further treatment done. I felt like I was being rushed out of the room and it didn't feel very supportive. Also I got confused at reception about treatment pricing/ what i'd already paid and was informed of the cost as opposed to the cost it would be privately in a manner which suggested I should be grateful which I found annoying. It felt like gaslighting at a complaint or surprise at the cost on NHS, I informed the cost of private care wasn't relevant because it is ridiculous!